If you need help or have questions about your background check, please contact our candidate support team using the information below.
Here are answers to commonly asked questions
Input all your addresses for the past seven years, including the day, month, and year at each address. Make sure dates do not overlap.
Tip: If you’re having trouble entering your address history on your mobile device, try using the Chrome browser on your computer.
What if I cannot remember my address history?Do the best you can. Our system also allows you to select "no address history" if you need to.
Tip: Keep a document on file with all your previous addresses and the dates so you always have the information handy.
What if I have an international address?Our system allows you to select the country the address is in. Mark N/A for fields that are not related to your international address.
How do I complete my Employment History?Input the start and end dates at each company (day, month, and year). Check box if you were employed as a contractor or through a staffing agency. Enter the company name, phone number, address of your previous employer and your title/position, and name used.
Tip: Make sure dates don’t overlap and include all gaps in employment in chronological order. Using the Chrome browser on a computer may make it easier to input information.
How do I completing specialized authorization forms (DOT/FMCSA, International, etc.)?Please print and physically sign and date the forms. You can return completed forms by uploading a picture into the candidate portal, via email or fax (877-712-9175).
